At boatset.shop, we strive to provide you with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to assist you in the returns process.
Return Eligibility:
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
– Returns must be initiated within 30 days from the date of purchase.
Return Process:
1. Contact Customer Support:
To initiate a return, please contact our customer support team at 404-759-6624 or [email protected]. Kindly provide your order number, product details, and reason for the return.
2. Return Authorization:
Once your return request is received and reviewed, our customer support team will provide you with a Return Authorization number. Please include this number on the return package.
3. Package and Ship:
Carefully package the item(s) you wish to return and include the original invoice or order confirmation. Ship the package to the following address:
Scriba
3040 Adonais Way
Atlanta, GA, US
4. Refund Process:
After we receive and inspect the returned item(s), we will notify you of the status of your refund. If approved, a refund will be initiated to your original method of payment within a reasonable timeframe.
Return Shipping:
– You will be responsible for any shipping costs incurred for returning the item(s), unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
Important Notes:
– Certain products may be exempt from being returned due to hygiene reasons or for being personalized/customized items.
– Refunds may be subject to restocking fees if the returned item(s) are not in their original condition or are missing parts/accessories.
If you have any further questions or need assistance with your return, please do not hesitate to reach out to our customer support team. We are here to help!
Note: This Returns Policy is effective as of [date] and is subject to change without notice.